DNS changes led to the site being incacsessible
Resolved
Oct 22, 2026 at 10:00am UTC
The issue was fixed at 11:00 on 22/10/26.
Affected services
habseclipse.lionwise.co.uk
lionwise.co.uk
Created
Oct 21, 2026 at 6:00am UTC
Due to no report at the time, and for the sake of honesty, this was prepared on 23/10/26
Executive Summary
On 21 October 2026, the origin server for lionwise.co.uk experienced two periods of unresponsiveness, returning empty or invalid HTTP responses that triggered Cloudflare 520 errors. The primary event occurred at 10:25 UTC (155 affected requests), with a smaller event at 06:00 UTC (37 affected requests).
Separately, habseclipse.lionwise.co.uk experienced SSL handshake failures (525) throughout the day, indicating a TLS configuration issue on that subdomain's origin.
Incident 1 — Origin Unresponsive (10:25 UTC)
Severity: High
Duration: ~1 minute
Affected host: lionwise.co.uk
What Happened
At 10:25 UTC, the origin server for lionwise.co.uk accepted connections but returned empty or invalid responses for 155 requests, triggering Cloudflare 520 errors. Users would have seen a Cloudflare error page instead of a response from the origin.
Likely Cause
- Origin server resource exhaustion under load (CPU, memory, or connection limits)
- Web server process crash or restart
- Upstream dependency failure causing malformed responses
Incident 2 — Origin Unresponsive (06:00 UTC)
Severity: Medium
Duration: ~1 hour window
Affected host: lionwise.co.uk
What Happened
37 requests received 520 errors — the origin accepted connections but returned invalid responses. This may be an earlier manifestation of the same instability that peaked at 10:25 UTC.
Incident 3 — SSL Handshake Failures on habseclipse.lionwise.co.uk
Severity: Medium
Duration: Intermittent throughout the day
Affected host: habseclipse.lionwise.co.uk
| Time (UTC) | Count | Issue |
|---|---|---|
| 15:00 | 18 | SSL handshake failed (525) |
| 14:00 | 6 | SSL handshake failed (525) |
| 03:00 | 1 | SSL handshake failed (525) |
| 06:00 | 1 | SSL handshake failed (525) |
What Happened
Cloudflare could not complete an SSL/TLS handshake with the origin for habseclipse.lionwise.co.uk on 26 occasions across the day. Users would have seen an SSL connection error.
Likely Cause
- Expired or invalid SSL certificate on the origin server
- TLS version mismatch between Cloudflare and the origin
- Origin server not listening on port 443
Summary of Impact
| Incident | Host | Error | Affected Requests | Time (UTC) |
|---|---|---|---|---|
| Origin unresponsive | lionwise.co.uk | 520 | 155 | 10:25 |
| Origin unresponsive | lionwise.co.uk | 520 | 37 | 06:00 |
| SSL handshake failure | habseclipse.lionwise.co.uk | 525 | 26 | 03:00–15:00 |
Total user-facing errors: 218
Affected services
habseclipse.lionwise.co.uk
lionwise.co.uk